Delay or Queue Time Get link Facebook X Pinterest Email Other Apps July 29, 2017 Delay or Queue Time – The time callers remain in queue waiting for an agent. Get link Facebook X Pinterest Email Other Apps Comments
Varchar June 13, 2017 Varchar-A variable character field (VARCHAR) is a data type which can contain any type of data : numeric, characters, spaces or punctuation. Read more
Call-centre July 29, 2017 Call-centre A Call centre is a business function, usually comprising a set of ACD agent groups, dedicated to servicing transactions over the telephone. Read more
Efficiency rating July 23, 2017 Efficiency rating : Comparative evaluation of the performance of an employee on the basis of his part service records. Read more
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