Automated Attendant(AA)

Automated Attendant(AA) – Answers callers with a recording and menu choices, like an Interactive Voice system.

Comments

Post a Comment

Popular posts from this blog

Hierarchy of needs

Hierarchy of needs : Abraham Maslow, in 1943 outlined the overall theory of  motivation in his classic paper 'A thoery of Human Motivatin'. He analysed the relationship between the human beings and organisations from the stand point of 'Human needs'. According to him, a person's motivatoinal needs are arranged in hierarchical manner running from lower to higher level. These needs are physiological, security, social, esteem and self actualisation needs. Fulfilment of each need is a goal to a person at a point of time and hence once that need is satisfied, the person moves to the next order need. This process continues in the daily life of all human beings.
Read more

Patronage system of recruitment :

Patronage system of recruitment : This type of system is also called spoils   system. patronage in this is seen as means of political control, the proteges of the ministers or the elected functionaries are nominated to the civil service. The public jobs are distributed as personal or political favours to their supporters. The system prevailed in Britain and USA.
Read more

Succession planning

Succession planning : An exercise done with the objective of providing   continuity in succession or movement of qualified people to the positions in the organisation as and when the opportunities arise.
Read more